Overview

Welcome to Zen Collection.

These Terms of Service apply to your use of our website, online store, products, services, content, features, and tools. The terms “we,” “us,” and “our” refer to Zen Collection. By visiting our website, browsing our products, creating an account, placing an order, or using any part of our services, you agree to these Terms of Service and our Privacy Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use our website or purchase products from us.

Our store is powered by Shopify, which allows us to provide our online shopping experience, shopping cart, checkout, and related ecommerce services.

1. Business Information

Zen Collection is a furniture business based in Thailand. We sell furniture and related home products, including but not limited to beds, sofas, mattresses, and bedroom or living room furniture.

Business name: Zen Collection
Legal company name: JUNIQUE GROUP CO.,LTD
Business registration number: 0115569008003
Company address: JUNIQUE CO., LTD., 61 Moo 2, Suk Sawat Road, Samut Prakan 10130, Thailand
Phone: 02-102-2611
Email: byjunique@gmail.com
LINE: @zencollection

2. Use of Our Website

By using our website, you confirm that the information you provide to us is accurate, current, and complete. You agree not to use our website for any unlawful purpose, fraudulent activity, or activity that may harm Zen Collection, our customers, our website, or any third party.

You are responsible for keeping your account information secure if you create an account on our website. You are also responsible for all activity that occurs under your account.

3. Product Information

We make every effort to display our products as accurately as possible, including product images, descriptions, sizes, materials, colors, and prices. However, actual product colors and appearances may vary slightly due to lighting, photography, screen settings, display differences, fabric texture, production batches, or natural material variations.

Some of our products may be customizable or made to order. Product availability, materials, sizes, prices, promotions, and descriptions may change at any time without prior notice.

We reserve the right to discontinue any product, limit product quantities, or refuse orders where necessary.

4. Prices and Payment

All prices displayed on our website are in Thai Baht (THB), unless stated otherwise.

Product prices, discounts, promotions, and delivery fees may change without prior notice. The final price of your order will be shown at checkout before payment is completed.

We accept payment methods made available on our website, which may include online payment, bank transfer, credit card, debit card, QR payment, or other supported payment methods.

You agree to provide accurate billing, payment, and contact information. Orders may not be processed until payment has been received or confirmed.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products. Your order is not confirmed until we accept the order and payment has been successfully processed or confirmed.

After placing an order, you will receive an order confirmation by email, SMS, LINE, or another contact method where applicable.

We reserve the right to accept, refuse, cancel, or modify any order for reasons including but not limited to product unavailability, incorrect pricing, incorrect product information, suspected fraud, delivery limitations, payment issues, or errors on the website.

Please review your order carefully before confirming your purchase. Some orders, especially custom-made or made-to-order furniture, may not be eligible for cancellation after production or preparation has started.

6. Shipping, Delivery, and Installation

Delivery options, fees, estimated delivery times, and service areas may vary depending on the product type, product size, delivery address, and availability.

Delivery times shown on our website or provided by our staff are estimates only. We are not responsible for delays caused by events outside our control, including but not limited to traffic, weather, supplier delays, production delays, courier delays, natural disasters, incorrect customer information, building access restrictions, or customer unavailability.

For large furniture items, customers are responsible for ensuring that the product can be delivered into the building, room, elevator, staircase, doorway, hallway, or intended installation area. If delivery cannot be completed due to access limitations, additional delivery fees, re-delivery fees, or cancellation conditions may apply.

Some areas may not be eligible for delivery. Some areas may require additional delivery fees. Delivery and installation services may also depend on the product and location.

For more details, please refer to our Shipping Policy: [HERE]

7. Cancellations

Cancellation eligibility depends on the product type and order status.

Orders may be difficult or impossible to cancel once they have been accepted, prepared, shipped, delivered, installed, customized, or put into production.

For custom-made, made-to-order, special-order, or customized furniture, cancellations may not be accepted once production or preparation has started.

To request a cancellation, please contact us as soon as possible using the contact details listed on our website.

For more details, please refer to our Cancellation Policy: [HERE]

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to our Return and Refund Policy.

Products must be inspected upon delivery. If you receive a damaged, defective, incorrect, or incomplete product, please contact us within the timeframe stated in our Return and Refund Policy and provide photos, videos, order information, and a description of the issue.

Returned products, where accepted, must be unused, undamaged, unaltered, and in acceptable condition unless the return is due to a confirmed defect or mistake by Zen Collection.

Some products may not be eligible for return or refund, including but not limited to custom-made products, made-to-order products, clearance items, used products, damaged products caused by customer use, and products affected by normal wear and tear.

Refunds, where approved, will be processed using the original payment method where possible. Processing times may vary depending on banks, payment providers, and payment methods.

For more details, please refer to our Return and Refund Policy: [HERE]

9. Product Warranty

Some products may include a product warranty, depending on the product type and warranty terms stated on the product page, receipt, invoice, warranty card, or related policy.

Warranty coverage may include certain manufacturing defects but does not cover damage caused by misuse, improper assembly, improper installation, accidents, modifications, improper care, exposure to unsuitable conditions, normal wear and tear, stains, scratches, fabric fading, natural material variation, or damage caused by the customer or third parties.

Warranty claims must be supported by proof of purchase and relevant photos or videos.

10. Promotions and Discounts

Promotions, discounts, coupon codes, sale prices, bundles, and special offers may be subject to separate terms and conditions.

Promotions may be changed, limited, suspended, or ended at any time without prior notice. Unless stated otherwise, promotions cannot be combined with other offers.

If a promotion contains specific terms that conflict with these Terms of Service, the promotion-specific terms will apply to that promotion.

11. Accuracy of Website Information

We make reasonable efforts to keep product information, pricing, availability, delivery fees, promotions, and website content accurate. However, errors, inaccuracies, or omissions may occasionally occur.

We reserve the right to correct any errors, update information, change prices, cancel orders, or refuse orders if any information on our website is inaccurate, incomplete, or outdated, including after an order has been placed.

12. Intellectual Property

All content on our website, including text, images, product photos, graphics, logos, design elements, videos, product descriptions, website layout, and branding, belongs to Zen Collection or our licensors unless otherwise stated.

You may not copy, reproduce, modify, distribute, display, publish, sell, or use our website content, product images, logos, branding, or materials without our prior written permission.

The Zen Collection name, logo, product names, designs, and related brand elements may not be used without our permission.

13. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment providers, logistics providers, analytics tools, marketing tools, or embedded third-party features.

Our website may also contain links to third-party websites. We are not responsible for the content, accuracy, policies, products, services, or practices of third-party websites or providers.

Your use of third-party services may be subject to their own terms and privacy policies.

14. Privacy

Your personal information is collected, used, and protected according to our Privacy Policy.

By using our website or placing an order, you agree that we may collect and use your information to process orders, accept payments, arrange delivery, provide customer service, prevent fraud, improve our services, and comply with legal obligations.

For more details, please refer to our Privacy Policy: [HERE]

15. Prohibited Uses

You agree not to use our website or services:

• For any unlawful, fraudulent, abusive, or harmful purpose

• To violate any applicable law or regulation

• To submit false, misleading, or inaccurate information

• To interfere with the security or operation of our website

• To upload viruses, malware, or harmful code

• To copy, scrape, reproduce, or exploit our website content without permission

• To impersonate another person or business

• To infringe the rights of Zen Collection or any third party

• To engage in spam, phishing, or unauthorized marketing activity

We reserve the right to suspend or block access to our website or services if we believe these Terms have been violated.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Zen Collection shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

We are not responsible for losses caused by incorrect customer information, misuse of products, improper care, delivery delays, third-party service issues, website interruptions, payment provider issues, or events outside our reasonable control.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

17. Indemnification

You agree to indemnify and hold harmless Zen Collection, our directors, employees, partners, suppliers, service providers, and affiliates from any claims, damages, losses, liabilities, or expenses arising from your breach of these Terms, misuse of our website, violation of law, or violation of any third-party rights.

18. Termination

We may suspend or terminate access to our website or services at any time if we believe you have violated these Terms or used our website in a harmful, unlawful, or inappropriate way.

Any sections of these Terms that should reasonably survive termination will continue to apply, including intellectual property, limitation of liability, indemnification, privacy, and governing law.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Thailand.

Any dispute arising from these Terms, our website, our products, or our services shall be handled in accordance with applicable Thai law and the competent courts of Thailand, unless otherwise required by applicable law.

20. Changes to These Terms

We may update, change, or replace these Terms of Service from time to time. The latest version will always be available on this page.

Your continued use of our website after any changes are posted means that you accept the updated Terms.

21. Contact Information

If you have any questions about these Terms of Service, please contact us:

Zen Collection
Legal company name: JUNIQUE GROUP CO.,LTD
Company address: JUNIQUE CO., LTD., 61 Moo 2, Suk Sawat Road, Samut Prakan 10130, Thailand
Phone: 02-102-2611
Email: byjunique@gmail.com
LINE: @zencollection
Business registration number: 0115569008003