Shipping policy
At Zen Collection, we provide delivery services for furniture and home products across eligible service areas in Thailand.
Please review the shipping information below before placing your order.
Delivery Areas
We currently deliver to eligible areas within Thailand. Delivery availability may vary depending on the product type, product size, delivery location, and service coverage.
Some remote areas, islands, or restricted areas may not be eligible for delivery or may require additional delivery fees. If your address is outside our standard delivery area, our team may contact you after your order is placed.
Delivery Time
Estimated delivery times are as follows:
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Bangkok and nearby service areas: typically 2–5 business days
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Outside Bangkok: typically 7–14 business days
Delivery times are estimates only and may vary depending on product availability, delivery schedule, location, weather, traffic, building access, or other circumstances outside our control.
Delivery Fees
Delivery fees may vary depending on the product type, product size, quantity, and delivery location.
The final delivery fee will be shown at checkout before you complete your order. Some areas may qualify for free delivery, while other areas may require additional delivery fees.
Order Processing
After your order is placed and payment is confirmed, our team will prepare your order and contact you if any additional delivery details are required.
For large furniture items, our team may contact you to confirm the delivery date, delivery address, and any special instructions before delivery.
Delivery Updates
You can track your order through delivery updates from our team.
We may contact you by phone, email, SMS, or LINE to provide updates about your order, delivery schedule, or delivery status.
Customer Responsibility
Please make sure your delivery information is accurate and complete before placing your order, including your full name, phone number, address, postal code, building name, floor number, room number, and any important delivery instructions.
For furniture deliveries, customers are responsible for ensuring that the product can be delivered into the building, elevator, staircase, hallway, doorway, and intended room or installation area.
If delivery cannot be completed due to incorrect information, customer unavailability, restricted access, or space limitations, additional delivery, redelivery, or handling fees may apply.
Delivery and Installation
Some products may include delivery and installation services depending on the product type and delivery area.
Installation services, where available, apply only to the product purchased from Zen Collection. They do not include moving existing furniture, removing old furniture, electrical work, wall mounting, structural modification, or any service not specifically agreed to in advance.
Delays
While we do our best to deliver orders within the estimated timeframe, delays may occasionally occur due to product availability, supplier delays, production delays, weather, traffic, logistics issues, or other events outside our control.
Zen Collection is not responsible for delays caused by third-party delivery providers, building restrictions, incorrect customer information, or circumstances beyond our reasonable control.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective, incomplete, or incorrect, please contact us as soon as possible with your order number, photos or videos, and a description of the issue.
Our team will review the issue and assist you with the appropriate solution.
Returns
We offer a 7-day return policy for eligible refund or exchange requests.
For full details, please refer to our Return & Refund Policy.
Contact Information
For shipping or delivery questions, please contact us:
Zen Collection
Email: byjunique@gmail.com
Phone: 02-102-2611
LINE: @zencollection
Company address: JUNIQUE CO., LTD., 61 Moo 2, Suk Sawat Road, Samut Prakan 10130, Thailand