Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, unaltered, with all original packaging, accessories, tags, manuals, and proof of purchase.
To start a return, please contact us at:
Email: byjunique@gmail.com
Phone: 02-102-2611
LINE: @zencollection
Please include your order number, contact details, reason for return, and photos or videos of the product where applicable.
If your return request is accepted, we will provide instructions on how and where to send or return the item. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order immediately upon delivery. If the item is defective, damaged, incomplete, or incorrect, please contact us as soon as possible with photos or videos so we can evaluate the issue and make it right.
For furniture deliveries, please check the product condition before signing or confirming receipt where possible.
Non-Returnable Items
Certain items cannot be returned, including:
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Custom-made or made-to-order products
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Special-order products
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Products that have already been assembled, installed, used, damaged, stained, altered, or modified
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Products damaged due to misuse, improper care, incorrect installation, or normal wear and tear
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Clearance, final sale, or discounted sale items
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Gift cards, if applicable
If you have questions about whether your item is eligible for return, please contact us before placing your order.
Exchanges
If you would like to exchange an item, please contact us within 7 days of receiving your order. Exchanges are subject to product condition, availability, delivery area, and approval by Zen Collection.
In some cases, the fastest way to receive a different item is to return the original item first, and once the return is accepted, place a separate order for the new item.
Return Shipping and Delivery Fees
Return shipping, pickup, redelivery, or handling fees may be the customer’s responsibility unless the return is due to an approved defect, damage, or mistake by Zen Collection.
Original delivery, installation, and service fees may be non-refundable unless otherwise required by law or approved by Zen Collection.
Refunds
We will notify you once we have received and inspected your returned item, and let you know whether the refund has been approved.
If approved, the refund will be processed to your original payment method where possible. Refund processing times may vary depending on your bank, card issuer, or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Information
For any return or refund questions, please contact us:
Zen Collection
Email: byjunique@gmail.com
Phone: 02-102-2611
LINE: @zencollection
Company address: JUNIQUE CO., LTD., 61 Moo 2, Suk Sawat Road, Samut Prakan 10130, Thailand