Cancellation policy
At Zen Collection, we understand that customers may occasionally need to change or cancel an order. Please review our cancellation policy below before placing your order.
Order Cancellations
If you would like to cancel your order, please contact us as soon as possible after placing the order.
You can contact us at:
Email: byjunique@gmail.com
Phone: 02-102-2611
LINE: @zencollection
Please include your order number, name, contact information, and reason for cancellation.
Cancellation requests are subject to approval and depend on the order status, product type, and whether the order has already been prepared, shipped, delivered, installed, customized, or put into production.
Standard Products
For standard in-stock products, cancellation may be accepted if the order has not yet been processed, shipped, delivered, or scheduled for delivery.
Once an order has been shipped, delivered, or installed, it cannot be cancelled. However, you may request a return or exchange according to our Return & Refund Policy.
Made-to-Order, Custom, and Special-Order Products
Some furniture items may be made to order, customized, or specially prepared based on your selected model, size, color, material, or other preferences.
For made-to-order, custom, or special-order products, cancellation may not be accepted once production, preparation, or customization has started.
If a deposit or partial payment has been made for a custom or made-to-order product, the deposit may be non-refundable once production or preparation has begun.
Pre-Orders
If you purchase a pre-order item, you are ordering a product that is not currently available for immediate delivery but is expected to become available at a later date.
Pre-orders may be cancelled only if the order has not yet been fulfilled, prepared, shipped, or put into production.
If the pre-order has already been fulfilled, shipped, delivered, or prepared specifically for your order, it cannot be cancelled. You may request a return or exchange according to our Return & Refund Policy, if eligible.
Delivery Cancellations or Changes
If you need to change your delivery date, delivery address, or delivery instructions, please contact us as soon as possible.
Changes are subject to delivery schedule availability and approval by Zen Collection.
If a delivery has already been scheduled, dispatched, or attempted, additional delivery, redelivery, or handling fees may apply.
Refunds for Approved Cancellations
If your cancellation request is approved and payment has already been made, we will process your refund to the original payment method where possible.
Refund processing times may vary depending on your bank, card issuer, or payment provider.
Original delivery, installation, service, or processing fees may be non-refundable if the service has already been arranged, dispatched, or completed.
Contact Information
For cancellation questions, please contact us:
Zen Collection
Email: byjunique@gmail.com
Phone: 02-102-2611
LINE: @zencollection
Company address: JUNIQUE CO., LTD., 61 Moo 2, Suk Sawat Road, Samut Prakan 10130, Thailand